Our Mediation and Conflict Resolution training can help an organisation resolve workplace disputes of any nature early preventing the need for the expense, time and hassle of Court or an Employment Tribunal, as well as save wasted staff hours and resources of departments such as HR, management, legal and unions.
The training course helps staff to understand workplace conflict and resolve disputes of bullying, harassment and victimisation between work colleagues. This course will prevent a workplace or employment disputes being left unresolved and escalate to other more serious instances or allegations. Our programme will assist organisations to recognise and deter;
• Further Bullying and Harassment
• Reduced Productivity
• Low Staff morale
• Long Term Staff Sickness
• Grievance and Disciplinary Processes
Our experienced trainers will develop and enhance your skills in all areas and disciplines. The training is delivered by subject matter expert trainers providing a ‘real world’ learning experience.
Our courses are bespoke to the needs of the client and include:
• Recognising conflict in the workplace
• Impact of conflict
• Resolve conflict
The course utilises a range of appropriate approaches to deal with workplace conflict, placing staff at the centre of all actions and decisions, to safely and effectively mediate in the workplace with a view to achieving an appropriate outcome for all parties concerned.
Learning Objectives
• Understand the meaning of conflict in the workplace
• Understand the impact of conflict in the workplace
• Conflict resolution – Direct resolution between two parties
• Understand mediation – you and your role as a mediator
• Understand the stages of mediation
• Record decisions as part of the mediation process
Course Content
• Understanding conflict
• Issues with conflict
• Impact of conflict
• Responding to conflict
• Resolving conflict
• Relationships and workplace conflict
• Mediation
• Stages of mediation
• Implementing and managing mediation
• Health and wellbeing of staff
Who should take this course?
• Managers and staff involved in resolving workplace conflict and mediation
• The course can be adapted to for organisations dependant on needs.
Course Delivery – Online or Face to Face 1 day
For further information on our courses please submit an enquiry form which can be found on our contact page or alternatively call us.
